View frequently asked questions, troubleshooting tips and other helpful product information. To begin, please select the platform and product that you need help with from below:
No, you can charge the Game Boost by using the 3DS™ power adaptor.
Yes, the Charge Adapter will work with the older 3DS™ models as well as 2DS™, DSi and DSi XL.
No, the Charge Adapter will only be able to charge the “New” 3DS and 3DS XL, Original 3DS and 3DS XL, DSi and DSi XL.
No, the Cygnus Controller uses 2 AA batteries (not included) for power.
No, the Cygnus Controller is designed to work with Android™ based tablets, cell phones and set top boxes.
Turn on your devices Bluetooth® option and then press and hold the Home button until it enters pairing mode. Once pairing mode has started, it will rapidly cycle between the three lights until it is paired with your device.
The light sequence will stop and only the bottom LED will be illuminated.
No, the Charge Base will only be able to charge Qi compatible Android™ products.
The PlayPad line of controllers are wireless Bluetooth® game controllers designed to give you precise, console like control of your favorite Android™ based games.
The PlayPad line of controllers works with most Android™ devices running 3.0 or higher with Bluetooth® support.
The PlayPad Pro comes with a USB to Micro-USB cable and can be recharged from any powered USB port. In addition to the included cable, any standard Micro-USB cable can also be used to recharge the PlayPad Pro.
The PlayPad is a smaller, travel ready controller that comes with a stand and specialized hard carry case. The PlayPad Pro is a full sized console style controller. The PlayPad Pro features 2 analog sticks, while the PlayPad features 2 analog sliders. Functionality wise, they will both work identically to one another.
No. The PlayPad will not work with other gaming consoles and will only work on most Android™ devices.
The PlayPad is recognized as either a GamePad or a Mouse in either GamePad or Mouse mode on PC or Mac. Please note that the PlayPad has been designed and tested for use on Android™ devices, and compatibility with PC or Mac is not supported nor guaranteed by Nyko Technologies.
Yes, the PlayPad line of controllers can sync with your iOS device in iCade™ mode and be used to play any iCade compatible game. (iCade is a registered trademark of Thing Geek Inc).
iCade is a control input standard for iOS games developed by Ion® and ThinkGeek™ and used by a variety of iOS input devices. (Ion is a registered trademark of inMusic Brands Inc. ThinkGeek is a trademark of Geeknet inc.)
A full list of iCade compatible games can be found here.
Press and release the reset button located towards the top on the back of the PlayPad. You may need a paperclip or a small needle in order to press the reset button.
Contact customer support at customersupport@nyko.com so they may provide an appropriate solution for the PlayPad.
Allow the PlayPad to charge for at least one hour before using it. Be sure that you press and hold the Home button on your PlayPad for several seconds until you see the lights illuminate on your PlayPad. If you have tried all of the aforementioned steps and your PlayPad still does not turn on, please contact customer support. Customer support can be contacted at customersupport@nyko.com.
The PlayPad utilizes different modes to allow you to play hundreds of Android™ games. Gamepad mode allows for compatibility with games that support the standard HID protocol developed in conjunction with NVidia® and Google®. Mouse mode allows for compatibility with simple touch games.
Update your PlayPad to the latest firmware update in order for full functionality between joystick and analogue controls. Please view the question regarding updating your PlayPad for more info.
Be sure that your PlayPad is set on HID mode and the switch on the back of the PlayPad controller is set on the controller icon. After your PlayPad is paired, open Nyko Playground. Go to your Advanced Settings. Select Firmware Update. Follow the onscreen instructions after the update has installed onto the PlayPad.
*You will need to utilize an Android device operating from 3.0 to 4.1.2. Any other devices will not be able to update the PlayPad properly. If you are unable to utilize an appropriate Android™ device, please follow the next FAQ.
Please click here, and download the updater application.
-After you unzip the file, you will need to follow these steps to use the updater app:
-Plug your PlayPad into the PC or Mac with your USB cable.
-While simultaneously holding down UP on the D-pad and the A button, press the reset pinhole button on the back of the controller (you will need to use a thin instrument like a paperclip.) This will put the PlayPad into update mode and the lights will cycle on the PlayPad, once the lights are moving you are ready.
-Open the updater application and click the select firmware button.
-Select the Nyko PlayPad bin file for either your PlayPad or PlayPad Pro.
-Select update firmware to update.
-Once the firmware update completes successfully, simply unplug the controller from your PC or Mac and pair it with your device.
-If you have any problems with updating your firmware, please contact Customer Support. Customer support can be contact at customersupport@nyko.com.
In reference to PlayPad, HID refers to the gamepad protocol inherently supported in Android™ devices running 3.0 and higher. Nyko’s use of the HID protocol was developed in conjunction with NVidia® to allow for built-in support for controllers in today’s top Android™ games.
No. Playground is developed for use exclusively with Nyko PlayPad devices.
You can download Nyko’s Playground App on the Google Play Store through your device or on their website HERE.
Playground is a free download on the Google Play Store.
No. The PlayPad and Playground do not require any rooting of Android™ or modification of the device to work.
No. Playground is a companion app designed to further enhance the functionality of the PlayPad. The PlayPad can be used in GamePad, HID, Mouse and iCade mode without the use of the Playground software.
Yes. The PlayPad will work on “skinned” versions of Android™ as long as they are running Android 3.0 or higher, have Bluetooth® and have access to the Google Play Store.
The PlayPad line of controllers are wireless Bluetooth® game controllers designed to give you precise, console like control of your favorite Android™ based games.
The PlayPad line of controllers works with most Android™ devices running 3.0 or higher with Bluetooth® support.
The PlayPad comes with a USB to Micro-USB cable and can be recharged from any powered USB port. In addition to the included cable, any standard Micro-USB cable can also be used to recharge the PlayPad.
The PlayPad is a smaller, travel ready controller that comes with a stand and specialized hard carry case. The PlayPad Pro is a full sized console style controller. The PlayPad Pro features 2 analog sticks, while the PlayPad features 2 analog sliders. Functionality wise, they will both work identically to one another.
No. The PlayPad will not work with other gaming consoles and will only work on most Android™ devices.
The PlayPad is recognized as either a GamePad or a Mouse in either GamePad or Mouse mode on PC or Mac. Please note that the PlayPad has been designed and tested for use on Android™ devices, and compatibility with PC or Mac is not supported nor guaranteed by Nyko Technologies.
Yes, the PlayPad line of controllers can sync with your iOS device in iCade™ mode and be used to play any iCade compatible game.
iCade is a control input standard for iOS games developed by Ion® and ThinkGeek™ and used by a variety of iOS input devices. (Ion is a registered trademark of inMusic Brands Inc. ThinkGeek is a trademark of Geeknet inc.)
A full list of iCade compatible games can be found here.
Press and release the reset button located towards the top on the back of the PlayPad. You may need a paperclip or a small needle in order to press the reset button.
Contact customer support at customersupport@nyko.com so they may provide an appropriate solution for the PlayPad.
Allow the PlayPad to charge for at least one hour before using it. Be sure that you press and hold the Home button on your PlayPad for several seconds until you see the lights illuminate on your PlayPad. If you have tried all of the aforementioned steps and your PlayPad still does not turn on, please contact customer support. Customer support can be contacted at customersupport@nyko.com.
The PlayPad utilizes different modes to allow you to play hundreds of Android™ games. Gamepad mode allows for compatibility with games that support the standard HID protocol developed in conjunction with NVidia® and Google®. Mouse mode allows for compatibility with simple touch games.
Be sure that your PlayPad is set on HID mode and the switch on the back of the PlayPad controller is set on the controller icon. After your PlayPad is paired, open Nyko Playground. Go to your Advanced Settings. Select Firmware Update. Follow the onscreen instructions after the update has installed onto the PlayPad.
*You will need to utilize an Android device operating from 3.0 to 4.1.2. Any other devices will not be able to update the PlayPad properly. If you are unable to utilize an appropriate Android™ device, please follow the next FAQ.
Please click here, and download the updater application.
-After you unzip the file, you will need to follow these steps to use the updater app:
-Plug your PlayPad into the PC or Mac with your USB cable.
-While simultaneously holding down UP on the D-pad and the A button, press the reset button on the back of the controller (you will need to use a thin instrument like a paperclip.) This will put the PlayPad into update mode and the lights will cycle on the PlayPad, once the lights are moving you are ready.
-Open the updater application and click the select firmware button.
-Select the Nyko PlayPad bin file for either your PlayPad or PlayPad Pro.
-Select update firmware to update.
-Once the firmware update completes successfully, simply unplug the controller from your PC or Mac and pair it with your device.
-If you have any problems with updating your firmware, please contact Customer Support. Customer support can be contacted at customersupport@nyko.com.
In reference to PlayPad, HID refers to the gamepad protocol inherently supported in Android™ devices running 3.0 and higher. Nyko’s use of the HID protocol was developed in conjunction with NVidia® to allow for built-in support for controllers in today’s top Android™ games.
No. Playground is developed for use exclusively with Nyko PlayPad devices.
You can download Nyko’s Playground App on the Google Play Store through your device or on their website HERE.
Playground is a free download on the Google Play Store.
No. The PlayPad and Playground do not require any rooting of Android™ or modification of the device to work.
No. Playground is a companion app designed to further enhance the functionality of the PlayPad. The PlayPad can be used in GamePad, HID, Mouse and iCade mode without the use of the Playground software.
Yes. The PlayPad will work on “skinned” versions of Android™ as long as they are running Android 3.0 or higher, have Bluetooth® and have access to the Google Play Store.
Any Micro-USB cable can be used to charge the Miniboss Wireless Controller.
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
Follow the steps listed below to remove the plastic clip:
Step 1: Remove the two screws holding the clip in place using a standard philips head screwdriver. (screwdriver not included)
Step 2: Take off the plastic clip from the Extend Link.
Step 3: Use the replacement screws attached to the instruction manual to fasten the connector piece back together.
Step 4: Plug the Extend Link into the NES Classic Edition.
For a video walkthrough on how to remove the clip, please see the video in the product image section above.
Our support team can provide replacements. Please contact our support team HERE.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, the Charging Adapters can only be used on the Charge Base. If you need replacment adapters for the Modular Charge Station, please click HERE.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Modular Charge Station. If you need adapters for Charge Base for PS4™, please click HERE.
Any Micro-USB cable can be used to charge the Miniboss Wireless Controller.
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
Follow the steps listed below to remove the plastic clip:
Step 1: Remove the two screws holding the clip in place using a standard philips head screwdriver. (screwdriver not included)
Step 2: Take off the plastic clip from the Extend Link.
Step 3: Use the replacement screws attached to the instruction manual to fasten the connector piece back together.
Step 4: Plug the Extend Link into the NES Classic Edition.
For a video walkthrough on how to remove the clip, please see the video in the product image section above.
Our support team can provide replacements. Please contact our support team HERE.
Miniboss AAA version is powered by three Triple-A (AAA) batteries. (not included)
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
No, the Vertical Stand only supports the slim model of the PlayStation®3.
The Core Controller was designed to work with the PlayStation®3 console and will not work on the PC or Mac.
Please contact customer support for further assistance. Customer support can be contacted here.
No, the Core Controller is designed to work on the PlayStation®3 console.
No, the Charge Base will only be able to charge PlayStation®3 controllers.
Yes, the Charge Base will automatically turn off after the controllers have reached a full charge.
The Power Cord is 6 feet long.
No, the Power Cord will only fit the larger model PlayStation®3. The larger model was made using these hard drive sizes: 20GB, 40GB, 60GB, 80GB and 160GB. The first 5 characters of the model will be formatted like “CECHA” or “CECHB”. The fifth character is a letter and will be different depending on the size hard drive in the console.
The Charge Link cable is 10 feet in length.
Yes, the Charge Link can be used to connect the PSP® or other Mini USB devices such as a digital camera to the PlayStation®3.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, the Charging Adapters can only be used on the Charge Base. If you need replacment adapters for the Modular Charge Station, please click HERE.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Modular Charge Station. If you need adapters for Charge Base for PS4™, please click HERE.
No, the Data Bank for PlayStation®4 does not come with a 3.5" hard drive.
With the 3.50 firmware update for PS4™ we recommend up to 4TB for models below CUH-1200 and for models above CUH-1200, we recommend up to 8TB. Using a higher capacity drive could cause rest mode to not function properly and could potentially cause other issues.
**Note: You must be running PlayStation®4 firmware 3.50 or higher to use above mentioned hard drive sizes.
You might have a CUH-1200 or above model PlayStation®4. This will require the Universal Cartridge to install the Data Bank. If you purchase a Data Bank and did not receive a Universal Cartridge and have a CUH-1200 or above model PlayStation®4, our customer support team will be able to provide you one. Our support team can be contacted here.
First, check to make sure the Data Bank is installed correctly. Once you have verified it is, make sure the hard drive is installed properly in the Data Bank. You should feel it getting snug when pushing the hard drive in. If this does not resolve the issue, please contact our support team here.
**If you are experiencing issues not covered in this FAQ, please contact customer support for further assistance. Customer support can be contacted here.
No, the Data Bank is not compatible with the PS4 Slim or PS4 Pro.
Check that you are using the correct file for the PlayStation®4 firmware. You can get the file from the PlayStation® website. Once you have the correct file, make sure you create a folder on a USB flash drive named “PS4” and then created a folder inside that folder named “UPDATE”. Make sure to capitalize both “PS4” and “UPDATE” when making the folders. Once the folder is created, place the firmware file in the “UPDATE” folder and plug the USB drive in the PlayStation®4, then run the initialization.
We recommend using a SATA 3 3.5” hard drive from a reputable brand.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
For instructions on how to back up your save data, please see our “how to” video for further assistance: https://www.youtube.com/watch?v=jvphHM4DzOk
**Please note we do not recommend using the backup and restore feature and instead to only transfer your data manually by using a USB flash drive.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
The Universal Catrdige is a SATA cartridge designed to allow capatibility of the Data Bank with the current and previous models of the PlayStation®4.
Yes, you should be able to pair the Type Pad with most Bluetooth® devices.
Yes, the Type Pad is available in either orange or glow in the dark blue on the PlayStation®4.
Yes, a 3.5mm compatible headset can be plugged into the Type Pad.
Yes, the PlayStation®4 controller can be charged through the Type Pad.
No, the Type Pad cannot be charged through the PlayStation®4 controller.
Yes, the Power Pak and the Type Pad can be used at the same time.
No, the Data Bank Plus does not include a 3.5" or 2.5" hard drive.
No, the Data Bank Plus is not compatible with the PS4 Slim or PS4 Pro.
While charging the controllers on the Modular Charge Stationm, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will turn off on the Modular Charge Station and the orange light will turn off.
Addtion dongles for the Modular Charge Station can be found HERE.
There is a possibility that there is an issue with the Modular Charge Station, please contact customer support for further assistance. Customer support can be contacted here.
The Modular Charge Stations was updated to include 2 USB pass-through ports. This will allow you to plug a device in through USB while still using the Modular Charge Station.
No, the Modular Charge Station is not compatible with the PS4 Slim or PS4 Pro.
The grinding noise is caused by bearings rubbing together. Please contact customer support for further assistance. Customer support can be contacted here.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
The Intercooler runs very quietly, but you should be able to hear the fan running.
No, the Intercooler is not compatible with the PS4 Slim or PS4 Pro.
While charging the controllers on the Modular Charge Stationm, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will turn off on the Modular Charge Station and the orange light will turn off.
Addtion dongles for the Modular Charge Station can be found HERE.
There is a possibility that there is an issue with the Modular Charge Station, please contact customer support for further assistance. Customer support can be contacted here.
No, the Modular Charge Station is not compatible with the PS4 Slim or PS4 Pro.
No, the Power Pak is designed to be used on the PlayStation®4 controller.
Yes, you will be able to charge the Power Pak on the Charges Base as long as the dongle is plugged in to the Power Pak.
While charging the controllers on the Charge Base, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will disappear on the Charge Base and the orange light will disappear.
Additional dongles for the Charge Base can be found HERE.
There is a possibility there might be an issue with the Charge Base, please contact customer support for further assistance. Customer support can be contacted here.
No, the dongles used in the Charge Base are different from the ones used in the Modular Charge Station.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Charge Block for PS4™. If you need adapters for Charge Base for PS4™, please click HERE. If you need adapters for Modular Charge Station for PS4™, please click HERE.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the PlayStation®3 controller uses a different port for charging.
Yes, the Charge Link for PlayStation®4 can be used to charge other devices using a Micro-USB port.
The Micro-USB cable is about two and a half feet long when fully extended.
Yes, it can be used to charge other devices using a Micro-USB port.
No, the Modular Charge Kit does not work with the PS4 Slim or PS4 Pro.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the PlayStation®4 in the settings menu.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the Smart Clip is designed to be used with a PlayStation®4 controller and will not fit a PlayStation®3 controller.
Any Micro-USB cable can be used to charge the Miniboss Wireless Controller.
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, the Charging Adapters can only be used on the Charge Base. If you need replacment adapters for the Modular Charge Station, please click HERE.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Modular Charge Station. If you need adapters for Charge Base for PS4™, please click HERE.
Follow the steps listed below to remove the plastic clip:
Step 1: Remove the two screws holding the clip in place using a standard philips head screwdriver. (screwdriver not included)
Step 2: Take off the plastic clip from the Extend Link.
Step 3: Use the replacement screws attached to the instruction manual to fasten the connector piece back together.
Step 4: Plug the Extend Link into the NES Classic Edition.
For a video walkthrough on how to remove the clip, please see the video in the product image section above.
Our support team can provide replacements. Please contact our support team HERE.
No, the Data Bank for PlayStation®4 does not come with a 3.5" hard drive.
With the 3.50 firmware update for PS4™ we recommend up to 4TB for models below CUH-1200 and for models above CUH-1200, we recommend up to 8TB. Using a higher capacity drive could cause rest mode to not function properly and could potentially cause other issues.
**Note: You must be running PlayStation®4 firmware 3.50 or higher to use above mentioned hard drive sizes.
You might have a CUH-1200 or above model PlayStation®4. This will require the Universal Cartridge to install the Data Bank. If you purchase a Data Bank and did not receive a Universal Cartridge and have a CUH-1200 or above model PlayStation®4, our customer support team will be able to provide you one. Our support team can be contacted here.
First, check to make sure the Data Bank is installed correctly. Once you have verified it is, make sure the hard drive is installed properly in the Data Bank. You should feel it getting snug when pushing the hard drive in. If this does not resolve the issue, please contact our support team here.
**If you are experiencing issues not covered in this FAQ, please contact customer support for further assistance. Customer support can be contacted here.
No, the Data Bank is not compatible with the PS4 Slim or PS4 Pro.
Check that you are using the correct file for the PlayStation®4 firmware. You can get the file from the PlayStation® website. Once you have the correct file, make sure you create a folder on a USB flash drive named “PS4” and then created a folder inside that folder named “UPDATE”. Make sure to capitalize both “PS4” and “UPDATE” when making the folders. Once the folder is created, place the firmware file in the “UPDATE” folder and plug the USB drive in the PlayStation®4, then run the initialization.
We recommend using a SATA 3 3.5” hard drive from a reputable brand.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
For instructions on how to back up your save data, please see our “how to” video for further assistance: https://www.youtube.com/watch?v=jvphHM4DzOk
**Please note we do not recommend using the backup and restore feature and instead to only transfer your data manually by using a USB flash drive.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
The Universal Catrdige is a SATA cartridge designed to allow capatibility of the Data Bank with the current and previous models of the PlayStation®4.
Yes, you should be able to pair the Type Pad with most Bluetooth® devices.
Yes, the Type Pad is available in either orange or glow in the dark blue on the PlayStation®4.
Yes, a 3.5mm compatible headset can be plugged into the Type Pad.
Yes, the PlayStation®4 controller can be charged through the Type Pad.
No, the Type Pad cannot be charged through the PlayStation®4 controller.
Yes, the Power Pak and the Type Pad can be used at the same time.
No, the Data Bank Plus does not include a 3.5" or 2.5" hard drive.
No, the Data Bank Plus is not compatible with the PS4 Slim or PS4 Pro.
No, the SHIELD Dock does not come with an AC adaptor. The existing SHIELD™ AC adaptor can be used to power the SHIELD Dock.
No, the Shell Case is used to store and protect the SHIELD™ when it is not being used.
While charging the controllers on the Modular Charge Stationm, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will turn off on the Modular Charge Station and the orange light will turn off.
Addtion dongles for the Modular Charge Station can be found HERE.
There is a possibility that there is an issue with the Modular Charge Station, please contact customer support for further assistance. Customer support can be contacted here.
The Modular Charge Stations was updated to include 2 USB pass-through ports. This will allow you to plug a device in through USB while still using the Modular Charge Station.
No, the Modular Charge Station is not compatible with the PS4 Slim or PS4 Pro.
Miniboss AAA version is powered by three Triple-A (AAA) batteries. (not included)
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
The grinding noise is caused by bearings rubbing together. Please contact customer support for further assistance. Customer support can be contacted here.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
The Intercooler runs very quietly, but you should be able to hear the fan running.
No, the Intercooler is not compatible with the PS4 Slim or PS4 Pro.
No, the Data Bank does not come with a 3.5" hard drive.
No, the Data Bank is a hard drive enclosure and will allow you to expand the storage capacity of your Xbox One™ console. It provides the ability to add a 3.5” drive to your console as additional storage.
No, the Data Bank comes with its own power supply and does not draw power from the console to run the 3.5” hard drive.
Yes, provided it fits in a standard 3.5” enclosure or has a 3.5” enclosure bracket.
Probably not, this is usually remedied by doing a hard reboot on your Xbox One™ console. You can do this by pressing and holding the power button on the Xbox One™ until it shuts off. Once it is shut off, press the power button again to turn the console back on. You should see the green Xbox One™ boot up screen upon turning on the console. If this still does not resolve the issue, please contact our customer support team here.
No, Data Bank is not compatible with the Xbox One S.
We have tested up to 6TB with the Data Bank. Theoretically, larger size hard drives could be used but we have not tested larger than 6TB at this time and cannot guarantee it will work.
**If you are experiencing issues not covered in this FAQ, please contact customer support for further assistance. Customer support can be contacted here.
No, the Intercooler for Xbox One™ is powered through the console using a USB connection.
Yes, you will be able to use both products at the same time.
No, the Intercooler will only turn on once a certain temperature is reached in the console.
No.
If you have an electronic device in a cramped space, like an entertainment center with other electronics, it is always a good idea to guard against excessive heat.
No, Intercooler is not compatible with Xbox One S.
No, the Type Pad is only available in green.
Yes, you can plug a 3.5mm compatible head set into the Type Pad or use the official Microsoft® chat headset.
No, the Type Pad is powered by the Xbox One™ controller.
The Type Pad should already be synced with the dongle out of the box. However, if it is not, press and hold the sync button on the bottom of the Type Pad for about 3 seconds and then release. You should see a blue light flashing rapidly. Once it goes solid, the Type Pad should be synced to the dongle.
Yes, you are able to use the Type Pad on the PC while using an Xbox One™ controller and the dongle is connected to the PC. Before using the Type Pad on PC, make sure the Type Pad is synced to the dongle.
The blinking icon indicates there is not a good connection between the Charge Base and the battery. First, try to re-seat the controllers on the base. If that does not resolve the issue, try applying rubbing alcohol with a cotton swab to the contacts of the battery; do not apply rubbing alcohol to the contacts on the Charge Base. If this does not resolve the issue, please contact customer support for further assistance. Our customer support can be contacted here.
Make sure when using the battery packs to apply the special cover (included) for changing the battery. If you no longer have the cover, please contact customer support for further assistance. Our customer support can be contacted here.
Red indicates a 0-25% charge level, Orange is 50% and Green is 75%. Once the battery has a full charge, the indicator will turn off.
While charging the controllers on the Modular Charge Stationm, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will turn off on the Modular Charge Station and the orange light will turn off.
Addtion dongles for the Modular Charge Station can be found HERE.
There is a possibility that there is an issue with the Modular Charge Station, please contact customer support for further assistance. Customer support can be contacted here.
No, the Modular Charge Station is not compatible with the PS4 Slim or PS4 Pro.
The Power Pak 360 is compatible with Microsoft’s wireless controller for Xbox 360®, Play and Charge Kit™ and Quick Charge Kit™. It is also compatible with the Nyko Charge Station, Charge Base S and Power Kit.
Once the charge cable is plugged into the battery, the three orange LEDs will cycle indicating it is charging the battery.
Once the battery is fully charged, the LED in the center of the connector will turn solid green.
There could be a possible issue with the charging cable, please contact customer support for further assistance. Our customer support can be contacted here.
No, the batteries from the Power Kit products do not contain the same contacts that are present on the batteries used in the Modular Power Station.
There is a possibility that the battery might not be resting correctly inside the Power Station. Try opening the cover and adjusting the battery. If the issue persists, please contact customer support. Our customer support can be contacted here.
If the Power Station is tilting forward, try checking to make sure the switch on the back of the Power Station is set to the “locked” position to secure the unit to the console.
No, Modular Power Station is not compatible with Xbox One S.
No, the Wand+ has Nyko's Full Motion Technology built-in making it compatible with Motion Plus games without the need for the Wii MotionPlus™ accessory.
Yes, the Wand+ is able to sync up to the Wii U™.
No, the Power Pak is designed to be used on the PlayStation®4 controller.
Yes, you will be able to charge the Power Pak on the Charges Base as long as the dongle is plugged in to the Power Pak.
No, the Charge Link for Xbox One™ will not fit the Xbox 360® controller.
The LED on the cable will be orange when the battery is charging and turn white once a full charge is reached.
Compatible batteries include those from the Power Kit and Power Kit Plus. You are also able to use the batteries from the Microsoft® Play and Charge Kit.
Yes
