View frequently asked questions, troubleshooting tips and other helpful product information. To begin, please select the platform and product that you need help with from below:
The wired headset has in-line volume control, adjustable headband and adjustable microphone arm.
The carrying case can fit the thumbstick caps, silicone skins, screen protector, and the game carrying case on top of the Switch console.
The wired controller performs very well on most Switch games. The rumble effect immerse the gamer and the turbo functionality gives the user a competitive edge over the their foes.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
The Charge Link cable is 10 feet in length.
Yes, the Charge Link can be used to connect the PSP® or other Mini USB devices such as a digital camera to the PlayStation®3.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
Miniboss AAA version is powered by three Triple-A (AAA) batteries. (not included)
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
Yes, the SHIELD Link will work with other devices that use Mini HDMI®.
When connecting Super Miniboss for the first time:
Please note - after syncing the controller to the dongle once, you do not need to hold select again to reconnect again.
Miniboss AAA version is powered by three Triple-A (AAA) batteries. (not included)
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
When connecting Super Miniboss for the first time:
Please note - after syncing the controller to the dongle once, you do not need to hold select again to reconnect again.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The 4500 Series headsets connect directly to the controller using a 3.5mm headset jack. This makes it compatible with any controller that has a headset port.
Yes! All of the headsets are compatible with any console. Pick your favorite color that's right for you!
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
It will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
Yes, it's part of our lightweight headset line.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Charge Block for PS4™. If you need adapters for Charge Base for PS4™, please click HERE. If you need adapters for Modular Charge Station for PS4™, please click HERE.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the PlayStation®4 in the settings menu.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
No, the PlayStation®3 controller uses a different port for charging.
Yes, the Charge Link for PlayStation®4 can be used to charge other devices using a Micro-USB port.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Modular Charge Station. If you need adapters for Charge Base for PS4™, please click HERE.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, the Charging Adapters can only be used on the Charge Base. If you need replacment adapters for the Modular Charge Station, please click HERE.
No, the included 4500 Series Headset is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, the Smart Clip Plus is designed to be used with a PlayStation®5 DUALSENSE controller and will not fit a DualShock 3 or DualShock 4 controller.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The 4500 Series headsets connect directly to the controller using a 3.5mm headset jack. This makes it compatible with any controller that has a headset port.
Yes! All of the headsets are compatible with any console. Pick your favorite color that's right for you!
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
It will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
Yes, it's part of our lightweight headset line.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
The wired headset has in-line volume control, adjustable headband and adjustable microphone arm.
The carrying case can fit the thumbstick caps, silicone skins, screen protector, and the game carrying case on top of the Switch console.
The wired controller performs very well on most Switch games. The rumble effect immerse the gamer and the turbo functionality gives the user a competitive edge over the their foes.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
Yes, the Power Kit Plus includes 4 battery covers. 2 of the Battery covers fit the Xbox Series X|S controllers and the other 2 battery covers fit the Xbox One controllers.
The batteries last 10-12 hours on a full charge and provide reliable strenght all throughout your gaming session.
The batteries are charged by plugging in the included USB-C cable into the controller. The batteries will charge through the controller.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, the Charging Adapters can only be used on the Charge Base. If you need replacment adapters for the Modular Charge Station, please click HERE.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Modular Charge Station. If you need adapters for Charge Base for PS4™, please click HERE.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Charge Block for PS4™. If you need adapters for Charge Base for PS4™, please click HERE. If you need adapters for Modular Charge Station for PS4™, please click HERE.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Miniboss AAA version is powered by three Triple-A (AAA) batteries. (not included)
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
No, the Charge Link for Xbox One™ will not fit the Xbox 360® controller.
The LED on the cable will be orange when the battery is charging and turn white once a full charge is reached.
Compatible batteries include those from the Power Kit and Power Kit Plus. You are also able to use the batteries from the Microsoft® Play and Charge Kit.
Yes, you are able to connect an Xbox One™ controller to PC using a Charge Link cable.
Yes, the Charge Link cable will allow you to power an Xbox One™ controller without a battery.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the PlayStation®4 in the settings menu.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the Xbox One® in the settings menu.
No, the Light Grip uses the headset ports to be able to power the LEDs.
After attaching the Light Grip to the controller, press the button in the center of the Light Grip to turn on the LEDs. Once they are on, press the button to cycle through the different patterns. Once all the patterns have cycled through for a specific color, you will then be able to move on the next color.
No, the PlayStation®3 controller uses a different port for charging.
Yes, the Charge Link for PlayStation®4 can be used to charge other devices using a Micro-USB port.
Yes, the SHIELD Link will work with other devices that use Mini HDMI®.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
No, the Smart Clip Plus is designed to be used with a PlayStation®5 DUALSENSE controller and will not fit a DualShock 3 or DualShock 4 controller.
The Power Cord is 6 feet long.
No, the Power Cord will only fit the larger model PlayStation®3. The larger model was made using these hard drive sizes: 20GB, 40GB, 60GB, 80GB and 160GB. The first 5 characters of the model will be formatted like “CECHA” or “CECHB”. The fifth character is a letter and will be different depending on the size hard drive in the console.
The Charge Link cable is 10 feet in length.
Yes, the Charge Link can be used to connect the PSP® or other Mini USB devices such as a digital camera to the PlayStation®3.
Yes. While it's designed in mind for the Xbox Series X|S™ controller, it will also fit on an Xbox One™ controller.
Yes, it will fit on the controller with the 3.5 mm input, but will cover up the port.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The 4500 Series headsets connect directly to the controller using a 3.5mm headset jack. This makes it compatible with any controller that has a headset port.
Yes! All of the headsets are compatible with any console. Pick your favorite color that's right for you!
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
The wired headset has in-line volume control, adjustable headband and adjustable microphone arm.
The carrying case can fit the thumbstick caps, silicone skins, screen protector, and the game carrying case on top of the Switch console.
The wired controller performs very well on most Switch games. The rumble effect immerse the gamer and the turbo functionality gives the user a competitive edge over the their foes.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC and Mac OS.
This particular update is only for the original black colored version of the Dualies. For all other versions, please view their respective product pages.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
It will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
Yes, it's part of our lightweight headset line.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
Yes, the Power Kit Plus includes 4 battery covers. 2 of the Battery covers fit the Xbox Series X|S controllers and the other 2 battery covers fit the Xbox One controllers.
The batteries last 10-12 hours on a full charge and provide reliable strenght all throughout your gaming session.
The batteries are charged by plugging in the included USB-C cable into the controller. The batteries will charge through the controller.
The battery lasts 10-12 hours on a full charge.
There are a few ways to charge this controller:
1. Plug the USB-C cable directly into the battery.
2. Plug the USB-C cable directly into the controller with the battery connected.
3. Use the compatible Xbox Series X|S Charge Base for drop-and-charge charging.
Yes, it includes 1 battery cover for Xbox Series X|S and 1 battery cover for Xbox One.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
No, the Charge Link for Xbox One™ will not fit the Xbox 360® controller.
The LED on the cable will be orange when the battery is charging and turn white once a full charge is reached.
Compatible batteries include those from the Power Kit and Power Kit Plus. You are also able to use the batteries from the Microsoft® Play and Charge Kit.
Yes, you are able to connect an Xbox One™ controller to PC using a Charge Link cable.
Yes, the Charge Link cable will allow you to power an Xbox One™ controller without a battery.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the Xbox One® in the settings menu.
No, the Light Grip uses the headset ports to be able to power the LEDs.
After attaching the Light Grip to the controller, press the button in the center of the Light Grip to turn on the LEDs. Once they are on, press the button to cycle through the different patterns. Once all the patterns have cycled through for a specific color, you will then be able to move on the next color.
The rechargeable batteries will last 10-12 hours on a full charge.
No, the included 4500 Series Headset is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, the battery covers will not fit the Xbox One contoller.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
Yes, the Power Kit Plus includes 4 battery covers. 2 of the Battery covers fit the Xbox Series X|S controllers and the other 2 battery covers fit the Xbox One controllers.
The batteries last 10-12 hours on a full charge and provide reliable strenght all throughout your gaming session.
The batteries are charged by plugging in the included USB-C cable into the controller. The batteries will charge through the controller.
The battery lasts 10-12 hours on a full charge.
There are a few ways to charge this controller:
1. Plug the USB-C cable directly into the battery.
2. Plug the USB-C cable directly into the controller with the battery connected.
3. Use the compatible Xbox Series X|S Charge Base for drop-and-charge charging.
Yes, it includes 1 battery cover for Xbox Series X|S and 1 battery cover for Xbox One.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The 4500 Series headsets connect directly to the controller using a 3.5mm headset jack. This makes it compatible with any controller that has a headset port.
Yes! All of the headsets are compatible with any console. Pick your favorite color that's right for you!
Yes. While it's designed in mind for the Xbox Series X|S™ controller, it will also fit on an Xbox One™ controller.
Yes, it will fit on the controller with the 3.5 mm input, but will cover up the port.
